Blog – Page 2 – REDVOZTELECOM.COM

Q: Can I keep my number?

In many cases, yes; please contact us about portability.

Enterprise PoE Network Switches: A Guide

RedVozTelecom – Networks

PoE Network Switches for Businesses

Connect and power your IP phones and cameras with a single cable.

A network switch It is the equipment that connects all the devices in your office (PCs, IP phones, cameras, access points) to each other. If it is PoE (Power over Ethernet) also provides them with power over the same network cable, so you don't need an outlet at every spot.

What It Is and What It's Used For

PoE: Power over Ethernet

Power IP phones, cameras, and access points over the same network cable.

More ports, more equipment

Connect PCs, phones, cameras, and access points in your office.

Gigabit Speed

1,000 Mbps to prevent bottlenecks on your network.

Plug-and-play or manageable

From simple switches to managed switches with VLAN and QoS.

Ideal for VoIP and CCTV

Perfect for telephone exchanges and IP cameras.

Stable network

Reliable equipment to keep your network up and running.

How to Choose the One That's Right for You

To choose, take a look: how many ports you need (8, 16, 24…), if you want PoE, speed Gigabit and if you want it manageable (VLAN, QoS) or plug-and-play.

The foundation of your network

It is the foundation of a good installation of IP telephony y cameras: A stable network prevents outages and poor voice quality. We'll advise you based on the number of devices you have.

PoE and Gigabit Switches for Your Network

View network switches ➚User Guide

Dropshipping: your online store ready to sell

RedVozTelecom – E-commerce

Your Dropshipping Store, Ready to Sell

Sell Online out of stock, on your own domain and with support in Spanish.

The dropshipping It's a model where you sell products without inventory: When a customer makes a purchase from your store, the supplier ships it directly to them. You keep the profit, without having to invest in inventory or a warehouse. We'll set up the A fully functional online store on your own hosting.

What Is Dropshipping?

Store Ready for Business

We'll set up your dropshipping store on your own hosting account.

Out of stock

You can sell without buying inventory: the supplier ships the items for you.

One-Click Import

An online catalog that lets you add products to your store with just a tap.

Your brand, your domain

You don't rent a platform: the store is yours, and you're in control of it.

Hosting + Support

Fast server, and we'll help you get started and set everything up.

Payment and Shipping

We set up the payment gateway and shipping methods.

What's Included in Your Store

We'll hand the store over to you list: design, online catalog for Import products with a single click, payment gateway, shipping methods, and your domain. Everything is hosted on your server, so the store is yours (You don't rent a platform that charges you a commission.)

Who is it for?

Ideal for anyone who wants to start an online business without tying up capital in inventory. We'll help you get started, set things up, and understand the dashboard. You focus on selling.

Your dropshipping store, set up and ready to go

View the service ➚Talk to an advisor

IP Video Doorbells: Security and Access Control

RedVozTelecom – Access Control

IP Video Doorbells for Businesses and Homes

Look, talk, and open up from your phone whoever knocks on your door.

A IP video doorbell It's a video intercom that lets you see and speak whoever arrives, and open the door or gate remotely from your phone or an app. Since it's IP-based, it connects to your network and even to your telephone exchange.

What is it used for?

Look who's calling

HD Camera: See and talk to whoever's at the door before opening it.

I opened it from a distance

I opened the door or gate using my phone or the app.

IP/SIP Technology

It integrates with your control panel and your network, without complicated wiring.

Homes and Businesses

Buildings, offices, condominiums, warehouses, and reception areas.

Access Log

A record is kept of who entered and at what time.

Weather-resistant

Models for outdoor use, rain, and sun.

Where it is used

It is used for offices, buildings, condominiums, warehouses, and houses: You control access, keep track of entries, and improve security. There are outdoor models that are resistant to rain and sun.

How to Choose It

We'll integrate it with your system and help you choose the right model based on how many entrances you have and whether you want to control it from your cell phone.

IP Video Doorbells and Access Control

Watch the goalkeepers video ➚User Guide

CRM and Multi-Agent Chat for Your Business (RedVoz Chat)

RedVoz Chat – CRM

CRM and Multi-Agent Chat for Your Business

Athens WhatsApp, social media, and web chat all in one place, with your entire team.

A Customer Service CRM Centralize all your conversations — WhatsApp, Instagram, Facebook, and your website's chat—all in one place, so that various agents respond without stepping on each other's toes or missing any messages. With RedVoz Chat Your company responds more quickly and comes across as more professional.

What Does CRM Do?

Multi-agent WhatsApp

Multiple agents can respond to the company's WhatsApp account without missing any messages.

All channels combined

WhatsApp, Instagram, Facebook, and web chat all in one place.

Customer History

Every conversation is saved: the complete context for each customer.

Quick Replies and Bots

Templates and automations for responding to taps.

Service Reports

I measured your team's response times and performance.

In Spanish and support

We'll get it up and running for you and train your team.

Why You Need It

Each customer brings their own complete history, so that any agent can follow the conversation with context. Add Quick Answers, tags, team assignments, and bots for repetitive tasks.

Who is it for?

Ideal for sales and support: retail businesses, small and medium-sized enterprises (SMEs), and call centers that receive a lot of messages and don't want to miss a single one. We'll set it up for you, connect it to your WhatsApp, and train your team.

Manage all your chats in one place

IP Phones for Businesses: A Buyer's Guide

RedVozTelecom – VoIP Equipment

IP Phones for Businesses

I chose the ideal IP phone for you telephone exchange: top brands, HD voice, and ready to connect.

A IP phone (or VoIP phone) makes and receives calls over the Internet by connecting to your telephone exchange. It provides extensions, call transfers, voice menus, and better quality—all with a single network cable.

Why an IP Phone?

HD Voice

Crystal-clear sound on every call with high-definition codecs.

Multi-line

Multiple SIP accounts on a single phone for your business.

Trusted Brands

Grandstream, Fanvil, Yealink, and more—ready for your PBX.

Plug & Play

They can be registered with your cloud-based or on-premises control panel in minutes.

PoE (single cable)

Power and network connectivity over the same Ethernet cable, without an extra power outlet.

For every budget

From basic models to executive models with color screens.

How to Choose the One That's Right for You

When making your choice, consider the following: number of SIP lines, if you want PoE (a single cable), a display, and programmable buttons. For reception, more keys are preferable; for a simple workstation, a basic model works perfectly.

Brands and Compatibility

We work Grandstream (Check out our Top 10 Guide), Fanvil, and more, compatible with Asterisk, Issabel, 3CX, and our cloud-based PBX.

IP Phones Ready for Your PBX

View IP phones ➚User Guide

Web Hosting with cPanel in Costa Rica

RedVozTelecom – Hosting & Domains

Web Hosting with cPanel in Costa Rica

Your website, your domain, and your email accounts on servers Fast and with support in Spanish.

The hosting It's where your website lives: the space on a server that keeps your site and your emails online 24/7. At RedVozTelecom, we provide it with cPanel (the easiest and most commonly used panel), domain, Free SSL and migration included, so you don't have to deal with any technical issues.

What's Included in Your Hosting Plan

cPanel included

Manage your website, email, and databases with the world's most widely used control panel.

.com / .cr Domains

Free SSL

Security lock (HTTPS) at no extra cost on your websites.

Speed and Uptime

Fast, stable servers to keep your website up and running.

Business Mail

@yourcompany.com email accounts with spam protection and security.

Support in Spanish

We'll migrate and set everything up for you—no technical jargon.

Why cPanel

With cPanel You can manage everything from one place: upload your website, create emails @yourcompany.com, databases, backups, and SSL certificates. It is the standard used by millions of companies because of its simplicity and comprehensiveness.

Free Migration

Do you already have a website somewhere else? We'll We'll migrate it for free. And since we're also a company that telecom, you can have your hosting, your domain, and your telephone exchange with the same provider and a single point of contact.

Web hosting with cPanel, domain, and SSL included

View Hosting Plans ➚User Guide

GOIP: GSM VoIP Gateway, what is it and how does it work

RedVozTelecom – GSM Gateways

GOIP: GSM VoIP Gateway—What It Is and How It Works

Convert SIM cards into SIP lines for your PBX and Save on cell phone calls.

A GOIP is a GSM/VoIP gateway: a device that connects cell phone SIM cards to your Internet voice network (SIP). You insert a SIM card, and those cell phone calls go in and out of your telephone exchange like normal lines. It is used to end calls to cell phones by paying a cell phone bill (which is much cheaper) and to provide GSM lines to your PBX without having to run cables.

What is a GOIP used for?

Convert GSM to VoIP

Insert a SIM card and convert cell phone calls into SIP lines for your PBX.

Save on calls

Charge calls to cell phones at the cell phone rate, not the landline rate.

Compatible with your PBX

It works with Asterisk, Elastix, FreePBX, 3CX, Issabel, and others.

1 SIM slot

The GOIP 1 supports 1 SIM card and 1 channel: ideal for getting started.

SMS and IMEI

Sending and receiving SMS messages and managing IMEI numbers.

We'll set it up for you

Support in Spanish so you can keep it connected to your system.

How to Connect

It connects to your PBX (Asterisk, Elastix, Issabel, FreePBX, 3CX…) via SIP. The GOIP 1 work with 1 SIM card and 1 channel — perfect for getting started. It also handles SMS and IMEI change.

GOIP 1, 4, or 8

The GOIP 1 It's the ideal starting point, and we'll set it up for your system. If you need more channels, write to us and we'll help you out.

GOIP 1 – 1-Channel GSM VoIP Gateway

View GOIP 1 ➚User Guide

VoIP vs. Traditional Telephony: Which is Better?

¿VoIP or traditional telephone service? If you're setting up or upgrading your company's phone system, this comparison will help you decide.

The Key Differences

The traditional telephony uses physical lines and switches with hardware: more expensive, inflexible, and limited. The VoIP (Internet-based voice service) provides you with a cloud-based call center featuring extensions, IVR, call recording, phone numbers from any country, and remote work—all at a lower cost.

Why Are Companies Switching to VoIP?

Lower call costs and no expensive equipment.
Advanced features (IVR, queues, call recording, reports).
Local phone numbers in many countries.
Remote work: Work from anywhere.
Easily scale as your business grows.

Frequently Asked Questions

Is VoIP good quality?

Yes, with a good internet connection, the quality is the same as or better than traditional TV.

Can I keep my number?

In many cases, yes; please contact us about number portability.

Is VoIP cheaper?

Yes, it generally reduces call and infrastructure costs.

Learn about VoIP →

PBX or Virtual Phone System

RedVozTelecom – Cloud-Based Telephony

PBX or Virtual PBX: The Same Solution

What It Is, How It Works, and Why Your Company in Costa Rica Might Want a Professional Call Center Starting at $25 a month.

Many people ask us what the difference is between a PBX and one virtual call center. The short answer: are the same thing. PBX (Private Branch Exchange) is the technical term; in Spanish, we call it a virtual or cloud-based phone system. Both handle your company’s calls—extensions, voice menus, call transfers, and reports—but the virtual version operates over the internet, without a metal box in your office.

Advantages of the Virtual Power Plant

Real Savings

No need to buy or maintain equipment. You pay a fixed, predictable monthly fee.

Remote Work

Connect your device in San José, Limón, or from home using the same number.

Voice Menu (IVR)

The classic "press 1 for sales, 2 for support" that makes you look professional.

Mobile and PC apps

I received calls from the company directly on your cell phone or computer.

DID Numbers

Local Costa Rican and international numbers so people can call you from anywhere.

Recording and Reports

Record calls and track your operations to improve customer service.

Virtual vs. Traditional

A traditional data center requires hardware, technicians, and installation, and scaling up means buying more equipment. The virtual call center It expands with a single click, updates automatically, and you can manage it from any device. For most companies in Costa Rica, it's more affordable, flexible, and easy to use.

Who is it ideal for?

For small and medium-sized businesses, call centers, retail businesses, independent professionals, and companies with remote staff. If you receive calls from customers, a virtual call center It makes you look more impressive and professional from day one.

How much does it cost?

Much less than you think. At RedVozTelecom, the virtual PBX systems get started Starting at $25 a month, with quick activation and no long-term contracts.

Get started today

Your virtual call center starting at $25/month

Quick setup, no expensive equipment, and support in Spanish.

View PBX Plans ➚User Guide

What is a DID number and what is it used for

If you've heard about the DID numbers And if you don't know what they are, here's a simple explanation: a DID is a local phone number that you can have in any country, even if your company is located elsewhere.

What does DID stand for?

DID stands for “Direct Inward Dialing.” It’s a number (local or toll-free 800) that you receive online on your PBX, app, or IP phone. It gives you a local presence and builds trust with your customers in that country.

What is it for?

Have a local phone number in another country (the U.S., Mexico, Colombia, etc.).
Receive calls from anywhere in the world.
Project an image of a local, approachable company.
Handle sales and support for various markets.

Frequently Asked Questions

Do I need to live in that country to get their number?

No. You sign up for the DID and receive calls wherever you are—all you need is an internet connection.

In which countries is DID found?

RedVozTelecom offers phone numbers in more than 90 countries.

Where do I receive calls?

On your PBX, in your mobile app, or on an IP phone.

View DID numbers →